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Talk to a person, not a queue.
Questions, quotes or a shipment that needs attention. Send us a message and our logistics team will reply, usually within a few hours on business days.
Send us a message
Include your tracking number if your message is about an existing shipment.
Before you write.
Quick answers to what we're asked most often.
How do I get a shipping quote?
Send us the origin, destination, weight and dimensions using the form above or by email. We'll reply with a quote, usually within a few hours.
How quickly do you reply?
Within 24 hours on business days, and usually much sooner. For something urgent, use the live chat.
Can I change the delivery address after shipping?
Sometimes, depending on the shipment's status and transport mode. Contact us right away with your tracking number and we'll check what's possible.
How do I report a damaged or lost shipment?
Send us your tracking number and a description of the problem. Our claims team will open a case within 24 hours and guide you through the insurance claim.
Do you offer scheduled pickups?
Yes. Choose a pickup window when you book and we'll collect from your premises.