1. Introduction
Welcome to UParcel Express. We value your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it secure.
2. Information we collect
We collect information that helps us provide and improve our services:
- Personal information: your name, email address, phone number, shipping address and payment details. We collect this when you book a shipment, create an account or contact customer service.
- Usage data: how you access and use our website, including your IP address, browser type, operating system, pages visited and visit times. This helps us understand how the site is used and improve it.
- Cookies: we use cookies and similar technologies to remember your preferences and recognise you on later visits.
3. How we use your information
- Providing our services: processing shipments, managing your account and giving customer support.
- Improving our services: using usage data to fix problems and build new features.
- Communication: sending shipment updates and, where you've agreed, other information about our services. You can opt out of marketing messages at any time.
- Security and fraud prevention: detecting and addressing security issues and fraud.
4. Keeping your data safe
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration or destruction.
5. Contact
Questions about your data? Email support@uparcelexpress.online.